Customer Service
Help & FAQs
Account
How do I manage my saved addresses?
Select Addresses to add, edit, or delete addresses.
How do I change or recover my password if I’ve forgotten it?
Choose “Forgot Password?” on the “Login page” and follow the link sent to your email.
Why am I not receiving verification or reset emails?
Check your spam folder and confirm your email is correct. If you still don’t receive it after a few minutes, try again or contact our Customer Support team.
Orders & Tracking
Can I make changes after placing an order?
We process orders quickly, so changes may not always be possible. Contact us as soon as you can.
Why can’t I see my order in Order History?
Only orders placed while logged in appear in your account. Guest orders won’t show.
I can’t track my order.
Make sure you’re using the same email and the correct order number. You can also track it directly on the courier’s website using the tracking number.
What if my order is marked delivered, but I have not received it?
Contact our Customer Support team, and we’ll check right away.
Returns & Refunds
How do I return my order?
Submit a return request online and choose collection. Instructions are included with your shipment.
How much time do I have to return my order?
Returns are accepted within 14 days of delivery.
How long does it take to process my return?
Once received, returns are processed within 2–5 working days.
When will I receive my refund?
Refunds take 3–10 working days after processing and may take 7–14 days to reflect in your bank account, depending on your bank.
Payments
Why was my payment declined?
It may be due to bank authorization or security checks. Contact your bank or our Customer Support team.
My payment failed — what should I do?
Double-check your details or try another method. If the issue continues, contact us.
I received an error while paying. What now?
Share the details—or a screenshot—atsupport@jashanmal.com.
Customer Experience
How can I share feedback?
Please submit your comments through our Contact Us page.
Need assistance?
Our Customer Care team is available from 9am - 6pm, Monday to Friday.